Frequently Asked Questions
Q1:
Are you a manufacturer or reseller?
We are a professional manufacturer with over 25 years of experience in research, design, production, and sales of high-quality surgical devices.
Q2:
Do you support custom medical device manufacturing (OEM/ODM)?
Yes, we provide full OEM/ODM services. We can customize packaging designs, print your logo on devices or boxes, and configure designs or molds to match your technical requirements.
Q3:
What quality standards and certifications do your products hold?
Our products meet strict ISO and CE standards. Our management processes and operations are certified under the GB/T42061-2022 and ISO13485:2016 international quality management system certification.
Q4:
How can I place an order and what are the payment terms?
You can contact us directly to draft an invoice or payment link. We support multiple payment methods including Wire Transfer (T/T), PayPal, L/C, and Western Union.
Q5:
What is the expected shipping time after payment is completed?
Sample orders are dispatched within 2 days after receipt of payment. Standard orders typically take between 3 to 20 days depending on the quantity. Custom orders are subject to mutual negotiation.
Q6:
Are your medical devices exported globally?
Yes, our certified surgical instruments and suture anchor systems are exported to and trusted in more than 70 countries worldwide.