❓
Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients. Shipping charges depend on the package weight and destination.
❓
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our manufacturing processes and products conform to international quality management systems, holding ISO 9001, ISO 13485, and CE standard certifications.
❓
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
❓
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
❓
Q5: What are the main materials used for your orthopedic implants?
A: Our implants are made of high-quality biocompatible materials, such as PEEK (Polyether ether ketone), Titanium alloy, and Stainless Steel, depending on the product requirements.
❓
Q6: How long is the standard delivery lead time?
A: The delivery lead time depends on the order volume and customization specifications. Standard catalog items are typically shipped within 7 to 15 working days.