Q1.
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products conform to international standards and are manufactured under ISO9001, ISO 13485, and CE certification protocols.
Q3.
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test the market for our products. We can offer free samples, but we do not cover the cost of freight.
Q4.
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that custom production may take a little longer for delivery.
Q5.
Do you have stock for listed products, or are they newly produced? What are your terms of payment?
Generally, we maintain stock for listed products, which are replenished monthly, depending on sales conditions. We advise confirming inventory availability with our team. Payment terms: 100% in advance for orders under USD 800. For orders over USD 800, 30% T/T in advance and the balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.
Q6.
What material is used for the H-Locking Plate?
The H-Locking Plate is manufactured using high-quality Titanium, which provides exceptional biocompatibility and mechanical strength for orthopedic implant applications.
Medisplint
