Frequently Asked Questions
Q1
Would you please give some information on shipping mode and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured in compliance with international quality standards. We hold ISO9001, ISO 13485, and CE certifications.
Q3
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we have stock for every listed products, which were produced monthly. But it depends on our sales condition. Better to ask our salesman for accurate inventory information. Payment<=800USD, 100% in advance. Payment>800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6
How do you ensure the quality of your orthopedic medical devices?
We implement strict quality control procedures at every stage of production, from raw material inspection to final packaging, ensuring all medical devices meet clinical safety standards.
Medisplint
