Frequently Asked Questions
Q1:
Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q2:
Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our products are manufactured in compliance with international standards and hold corresponding quality management system certifications.
Q3:
What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4:
Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5:
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
A: Generally, we have stock for every listed products, which were produced monthly. But it depends on our sales condition. Better to ask our salesman for accurate inventory information. Payment<=800USD, 100% in advance. Payment>800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6:
What is the lead time for batch orders?
A: The standard production lead time for batch orders is typically 15 to 30 days depending on the specific product type and order volume.
Medisplint
