Q: Would you please give some information on shipping mode and charges?

A: Normally we send through courier, or post upon request from clients.

Q: Do you have ISO 9001, CE?

A: Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have CE mark for many of our products.

Q: What is the minimum order that we can place?

A: We expect your minimum orders to be least at US$1000. However, we understand that customers need to place smaller samples orders in the beginning in order to test market our products. Samples against cost are available on request.

Q: Can I buy products not shown but similar to your catalogue?

A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.

Q: Do you have stock for listed products, or they are newly produced?

A: Generally, we have stock for every listed products, which were produced monthly. But it depends on our sales condition. Better to ask our sales representative for accurate inventory information.

Q: How long does standard order processing take?

A: Standard processing times vary depending on product inventory and order size. For stocked items, dispatch typically occurs within a few business days, while newly produced batches require standard lead times.